Refund policy

Last Updated: July 5, 2026

At ROWLANDS LLC, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

We accept returns within 30 days of delivery.

To be eligible for a return:

Items must be unused, unworn, and in their original condition
Items must be returned in their original packaging
Proof of purchase (order number or receipt) is required
All products are eligible for return within the return period unless otherwise stated

We offer free return shipping on all approved eligible returns.

There are no restocking fees.

To initiate a return, please contact us within 30 days of receiving your order.

Email: contact@rowlands.store

Once your return request is reviewed and approved, we will provide detailed return instructions.

Please do not send items back without receiving return authorization.

After we receive and inspect the returned item, we will notify you regarding the status of your refund.

If approved:

Refunds will be issued to the original payment method used for the purchase.
Refunds are typically processed within 5–10 business days depending on your financial institution.
Original shipping costs, if applicable, may be refunded.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

We will provide either:

Orders may be canceled before they have been processed and shipped.

Once an order has been shipped, it can no longer be canceled and must follow the return process outlined above.

For hygiene, safety, or legal reasons, certain items may not be eligible for return, including:

Any exclusions will be clearly stated on the product page before purchase.

ROWLANDS LLC

Website: https://rowlands.store

Email: contact@rowlands.store

Phone: +19708064005

Business Address:
127 N HIGGINS AVE STE 307D #2989
MISSOULA, MT 59802
United States